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Customer care & Shipping

Inspiration

Australian made tableware drawing inspiration from uniquely beautiful Australian landscapes and designed to be used every day, Eucalypt Homewares creates decorative and functional handmade ceramics.

“Eucalypts are majestic in their coats of dusty green and brown with offerings of exquisite and intricate flowers. The flowers, often unnoticed high in the tree canopy, remind us to seek quiet beauty in life. Unique to our place of dry earth and forever sky, the trees with their almost secret gems, evoke our spirit and connect us here.”

Australian Made Dinnerware

All our ceramics are hand made in the Eucalypt Studio Northcote, inner city Melbourne.

They are slip cast or hand-built from porcelain clays and fired to a high temperature.

The clay body is hand tinted and a clear glaze applied to the internal surface. The blue and white porcelain Floralware Range is decorated with a printmaking technique, the decals designed by Melanie. Each piece is then sanded post firing to give a lovely satin feel.

Variations and irregularities may occur in size, shape, colour & glaze, making each piece unique and one-of-a-kind.

Caring for your ceramics

Porcelain dinnerware is a type of ceramic that is strong and highly vitrified even though the external surface is not glazed. However, it is a hand-made and unique product so some care is needed.

We recommend washing in the dishwasher, being careful of the rims and avoiding over stacking. If washing by hand, please use extreme care as knocking items together in the sink can causes your ceramic to chip or crack.

To keep your pieces beautiful, minimize contact with staining foods or liquids on unglazed surfaces. Also avoid putting your Eucalypt Homewares pieces in the oven as the oils from the oven can stain, also there is a high risk of thermal shock (cracking caused by moving ceramic to and from extreme temperatures eg hot oven to cold bench.)

We recommend the tumblers are stacked in groups of no more than two, to prevent jamming.

Shipping

We offer a flat rate shipping charge of $15.00 within Australia on our online homewares store.

FREE SHIPPING on all domestic orders above $150!  

Once payment has been received for your order, items will ship within 2-4 business days. All domestic orders are sent with TNT, or Australia Post. All orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from shipment date to arrive.

We ship throughout Australia, please contact us directly if you would like to enquire about overseas rates, we are only an email away.

Damaged Goods

We take great care in packaging our ceramics to ensure it reaches you safely. Each piece is bubble wrapped and boxed with void fill for maximum protection. In the unfortunate event where goods arrive damaged and/or faulty, please photograph the items and packaging and email melanie@eucalypthomewares.com.au within 24 hrs of the receipt of the goods. Your piece will be remade and sent at our expense.

Workshop Cancelation Policies

Please choose carefully when purchasing tickets to workshops. No refunds or swaps to other classes are available.

If you are no longer able to attend please make arrangements for someone to come in your place.

If we need to cancel a workshop for some reason you will be notified by email and we will refund your ticket in full.